Fancy chains and bracelets, made in Ahmedabad

Privacy Policy

When you enquire or order, we collect the details you share with us: your name, phone number, delivery address and the products you ask about.

We use this only to reply to you, confirm orders, arrange delivery and provide support. We do not sell your information. We share it only with delivery partners when needed to deliver your order, or when the law requires.

• We message you on WhatsApp only after you contact us or agree to receive messages.
• Tell us to stop and we will stop messaging you.
• You can ask us to correct or delete your details at any time.
• We never ask for card numbers, PINs, OTPs or CVV over chat.

For any privacy request, write to zochains@gmail.com.

Terms of Use

By using this website or ordering from Z.O. Chains, you agree to these terms.

• Prices, availability and delivery time are confirmed with you on WhatsApp before you order.
• An order is confirmed only after we accept it and receive your payment.
• Photos are for reference. Colour and finish may vary slightly.
• All designs, photos and the Z.O. Chains name and logo belong to Z.O. Chains. Please do not copy them without permission.
• These terms follow the laws of India. Any dispute falls under the courts of Ahmedabad, Gujarat.

Shipping, Returns and Refunds

We deliver across India. Delivery charges and expected delivery time are shared with you when your order is confirmed.

If your item arrives damaged, or is not the item you ordered, message us on WhatsApp within 48 hours of delivery with clear photos and an unboxing video.

• We will repair, replace or refund the item after checking the issue.
• Returned items must be unused and in original packaging.
• Approved refunds are paid to the original payment method within 7 working days.
• Custom-made orders cannot be returned unless they arrive damaged.